Privacy Policy

At Rydesign, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your personal details in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We only collect personal information that is reasonably necessary to provide our web design and development services. This includes:

• Contact Information: Name, email address, phone number, and physical billing address.
• Business Information: Company name, Australian Business Number (ABN), project briefs, design preferences, and login credentials for third-party hosting/domain environments if provided directly by you to facilitate deployment.
• Technical Analytics: IP addresses, browser types, device information, and interaction history via cookies when you navigate our website.

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Fill out forms on our website (Rydesign.com.au).
• Schedule a consultation or booking using our embedded scheduling system (Cal.com).
• Communicate with us directly via email, phone, or messaging platforms.
• Engage us to execute a web development or consulting contract.

3. Third-Party Services and Data Pipeline

To deliver modern, high-performance web solutions, our operational ecosystem incorporates specialized third-party services. Your data may be processed through or stored securely within the following platforms:

• Deployment and Hosting Platforms: Vercel and Render (for web application delivery and edge computing operations).
• Data Architecture: Supabase (for managed application database environments).
• Version Control: GitHub (where project environments, deployment pipelines, and core system code configurations are maintained).
• Payment Processing: Stripe (for processing digital invoices securely; we do not store full credit card numbers directly on our systems).
• Scheduling and Inquiries: Cal.com (for managing appointment data and direct booking intakes).

4. Cookies, Analytics, and Tracking Technologies

Our website uses tracking tags to measure traffic, evaluate engagement, and optimize marketing campaigns. These include:

• Google Analytics: Collects anonymous behavioral patterns, device profiles, and geographical traffic distributions to monitor web performance.
• Meta Pixel (Facebook Pixel): Tracks visitor interactions on our site to measure advertising effectiveness and serve highly relevant design service offerings on Meta social channels.

You can adjust your browser settings to reject cookies or opt out of tracking scripts at any time, though this may impact your user experience on certain parts of our platform.

5. Use of Personal Information

We use your information exclusively to:

• Communicate with you regarding project milestones, design feedback, and system testing.
• Provide ongoing technical support, domain integrations, and database maintenance.
• Process administrative financial transactions and tax invoices.
• Comply with our legal and regulatory tax requirements within Australia.

6. Disclosure of Personal Information

• We do not sell, lease, or rent your personal data to third parties for marketing purposes.
• Your data is only shared with external contractors or cloud service providers (such as the systems listed in Section 3) to the extent strictly required to fulfill project operations.
• We may disclose data if legally required to do so under Australian law or court orders.

7. Data Security and Retention

7.1 Security: We take reasonable technical steps to safeguard your personal data from misuse, loss, unauthorized access, modification, or exposure. This includes utilizing encrypted data transfers, secure token management within GitHub, and multi-factor authentication across all our cloud service providers (Vercel, Supabase, Stripe).

7.2 Retention: We retain your contact information and core technical configuration details as long as necessary to maintain your active digital infrastructure or to satisfy financial accounting records.

8. Access and Correction Rights

You have the right to request access to any personal information we hold about you, or to request that we correct or delete outdated details. If you wish to make a request, please contact us directly at your regular Rydesign support address.

9. Updates to this Policy

We may update this Privacy Policy from time to time to accurately reflect changes in our technical services, data processing systems, or Australian privacy laws. The updated version will always be accessible on our website with a revised "Last Updated" date.